Privacy Policy
Last updated December 17th, 2024
We at the ParenTeach Institute (“ParenTeach,” “we,” or “us” in this Privacy Policy) care about the confidentiality and security of your information. ParenTeach operates the ParenTeach Site, which consists of content and pages located within the ParenTeach.org web domain and any ParenTeach mobile applications.
The ParenTeach Site allows you to:
- Browse courses and programs offered by ParenTeach;
- Create an ParenTeach account;
- Sign up to receive more information about courses and programs on the ParenTeach Site;
- Enroll in the courses on the ParenTeach Site; and
- Participate in some of the courses on the ParenTeach Site, including engaging with course content, taking tests, obtaining your results and any certificates, and providing feedback following a course.
This Privacy Policy describes how ParenTeach collects, uses, and shares your Personal Information when you interact with the ParenTeach Site or when someone interacts with the site on your behalf (e.g., the Learning & Development administrator for the institution sponsoring your enrollment). The term “Personal Information” (as used throughout this Privacy Policy) is information that relates to an individual who can be directly or indirectly identified.
This Privacy Policy also describes how ParenTeach uses your Personal Information when you interact with ParenTeach on certain other sites (e.g., on social media sites).
If you do not agree with the terms of this Privacy Policy, please do not access, browse, or create an account on the ParenTeach Site, enroll in any courses, or complete any form requesting additional information about offerings on the ParenTeach Site. Any version of this Privacy Policy in a language other than English is provided for convenience, and the English language version is the authoritative version if there is any conflict.
- CONTENTS OF THIS PRIVACY POLICY
- Information that ParenTeach collects from and about you (including Personal Information)
- How ParenTeach uses your Personal Information
- How ParenTeach shares your Personal Information
- How to manage your Personal Information
- Notice for California Consumers
- Storage & Security
- Privacy Policy updates
- Contact information
- INFORMATION PARENTEACH COLLECTS FROM AND ABOUT YOU (INCLUDING PERSONAL INFORMATION)
A. Browsing the ParenTeach Site and courses, creating an ParenTeach account, signing up to receive more information about courses, and communicating with ParenTeach
ParenTeach collects information from you when you create an ParenTeach account and/or sign up to receive more information about courses offered on the ParenTeach Site. For example, we require your name and email address when you create an account. (You can voluntarily choose to share additional information in your profile, but this is not required.) We also require your contact details when you sign up to receive more information about courses, otherwise we cannot send you this information, and we collect information from you when you send messages to us (whether on the ParenTeach Site or on other platforms, e.g., social media sites). You may unsubscribe from ParenTeach promotional emails at any time by clicking “unsubscribe” on the emails you receive from us.
ParenTeach also automatically collects information about your visit to the ParenTeach Site when you browse courses on the ParenTeach Site, as explained in our Cookie Policy.
B. Enrolling in courses
ParenTeach collects information from you when you enroll in courses on the ParenTeach Site. For example, if you enroll in any course on the ParenTeach Site that requires payment to access the course and/or be eligible for a certificate of achievement, we require Personal Information to enable you to pay for that course, so that our third-party vendor can process payment. A certificate of achievement (“Certificate”) is a virtual certificate that shows that you have successfully completed your ParenTeach course or program or other product or service.
Note that ParenTeach does not itself collect or store financial account numbers or identification issued by a governmental entity, employer, or other authority. Instead, if you choose to make a purchase on the ParenTeach Site, you will be directed to ParenTeach’s third-party payment processor. If you do not wish to submit the required payment information, then you will not be able to move forward with your purchase.
ParenTeach also automatically collects information about your visit to the ParenTeach Site when you enroll in courses on the ParenTeach Site, as explained in the Cookie Policy.
C. Participating in courses
ParenTeach collects information from you when you participate in courses offered on the ParenTeach Site. For example, we collect the information that you submit as part of your participation in the course, that you include in messages to ParenTeach (including messages to learner support), that you provide in user surveys, or that you provide on public forums, webinars and other interactive experiences on the ParenTeach Site.
ParenTeach also collects usage information about your participation in courses, as explained in the Cookie Policy.
D. Information Collected from Other Sources
Where permitted by law, we collect or receive information about you from your employer or potential employer, third parties to which you indicate that you would like to learn more about a course or program offered on the ParenTeach Site, organizations that are our partners (collectively “Other Sources”) in order to update or supplement the information that you provide or that we collect automatically when you visit the ParenTeach Site. We use this information to help us maintain the accuracy of the information we collect, to target our communications so that we can inform you of products, services or other offers that may be of interest to you, and for internal business analysis or other business purposes. We collect Personal Information from Other Sources with your consent where such consent is required or, otherwise, for the purposes of our legitimate interests, as further described below in How ParenTeach uses your Personal Information.
E. Children’s Information
We do not direct the ParenTeach Site to, nor do we knowingly collect any Personal Information via the ParenTeach Site from, children under the age of 13. If you learn that a child has provided us with Personal Information in violation of this Privacy Policy, you may notify us at [email protected].
- HOW PARENTEACH USES YOUR PERSONAL INFORMATION
ParenTeach uses information, including Personal Information, to carry out the following purposes:
- Operate and improve the ParenTeach Site — We use information we collect for this purpose, including creating and improving features that support the ParenTeach community and enable ParenTeach Site usage at scale. This also includes personalizing the ParenTeach Site, so your learning experience is tailored to your interests and needs. We do this to meet our legitimate business interests in offering the most useful and helpful experience for our learners.
- Create, administer, provide, and teach courses — We use information we collect for this purpose, including creating and improving the delivery of online courses and programs on the ParenTeach Site. We do this to meet our legitimate business interests in offering the most useful courses possible.
- Offer and improve products and services — We use information we collect for this purpose, including enabling you to navigate the ParenTeach Site, to enroll and participate in courses and programs on the ParenTeach Site, to learn effectively in such courses and programs, to purchase or obtain products and services on the ParenTeach Site such as Certificates, and to invite you to participate in market research. We offer products and services on the basis that it is necessary to fulfill our contractual obligations to you under the Terms of Service and improve our products and services to meet our legitimate interests in offering the highest-quality online courses and programs available.
- Develop and maintain the security and performance of the ParenTeach Site — We use information we collect for this purpose, including tracking ParenTeach Site outages and creating software solutions, detecting violations of the Terms of Service, and monitoring uses, misuses, and potential misuses of the ParenTeach Site. We do this to meet our legal obligations to keep Personal Information secure and to meet our legitimate business interests in always keeping the ParenTeach Site available.
- Communicate with you — As permitted by law, we use information we collect for this purpose, including answering your course and platform questions and notifying you of course and ParenTeach Site maintenance and updates. We do this on the basis of our legitimate interests in keeping learners up to date about our platform and responding to learner questions.
- Promote courses and programs — As permitted by law, we use information we collect for this purpose, including developing and providing promotional and advertising materials that may be useful, relevant, valuable or otherwise of interest to you. We send marketing and advertising to you about course offerings, programs, news, and related products and services of ParenTeach or ParenTeach partners, as well as communications about products or services of selected business partners that may be of interest to you. Where required by law, we only send you marketing that you have asked for or that you have given your consent to receive. In other cases, we send marketing to meet our legitimate business interests to promote our business.
- Track ParenTeach Site usage against goals and mission — We use information we collect for this purpose, including performing analytics to evaluate access to and performance in courses and course-related products and services and to report aggregate usage information (not Personal Information) to business partners and external audiences. We do this on the basis of our legitimate interests in completing and furthering our goals and the mission of the ParenTeach Site.
- Exercise, enforce, and comply with legal rights and obligations — In some circumstances, we use information we collect for this purpose, including responding to subpoenas, court orders, or other legal process; and investigating, preventing, or taking action regarding illegal activities, suspected fraud, security or technical issues, or to protect the rights, property, or safety of ParenTeach, or others, and as otherwise required by applicable law. We do this to comply with applicable law (including laws requiring us to keep Personal Information secure), or to meet our legitimate interests in preventing illegal activity, and/or protecting our rights and those of others.
ParenTeach may also seek your consent for additional uses of information, including Personal Information, and in such cases will use your Personal Information only for the purpose described to you. All use of Personal Information is subject to applicable law.
- HOW PARENTEACH SHARES YOUR PERSONAL INFORMATION
ParenTeach shares the information we collect about you, including Personal Information, with other entities or individuals in the following circumstances:
- With service providers, contractors, and other third parties that help carry out the uses described above — We share your information with third parties that provide business, professional, or technical support functions for us. These service providers are only given access to your information to the extent necessary to process your information and/or provide services to ParenTeach, and they are prohibited from using or sharing your information for any other purposes. They also are required to handle Personal Information in a confidential manner and maintain reasonable security practices. In some cases, the ParenTeach Site and individual courses are integrated with services or content provided by third parties not affiliated with ParenTeach (“Third-Party Content”). Third-Party Content linked to or embedded on the ParenTeach Site is governed by the privacy policies of those third parties. Your use of Third-Party Content is subject to each site’s privacy policy, which may be different from ours. We have no control over the information that is collected, stored, or used by Third-Party Content. For more information about exercising your choices regarding personalized ads offered through our advertising partners, please see our Cookie Policy.
- With other learners in courses that you take and with other visitors to the ParenTeach Site, to create an interactive learning environment, support class participation, and share course information — This includes sharing comments, coursework, or other information or content that you submit to a portion of the ParenTeach Site designed for viewing by other class members or for public communication. This also includes providing opportunities for you to communicate with other users who may have similar interests or educational goals, for instance, recommending specific study partners or connecting potential student mentees and mentors. In such cases, ParenTeach may use all information collected about you to determine who might be interested in communicating with you but will only provide others your username (for clarity, no disclosure of your real name or email address).
- With employers, government programs, institutions, or other enterprises that sponsor your enrollment in a course for training or other educational purposes — If an entity pays for or otherwise sponsors your Certificate or course participation, ParenTeach will share information with the entity as needed to confirm your enrollment, participation, progress, and completion status in that course.
- With affiliates of ParenTeach — All Personal Information shared by ParenTeach with any affiliate will be used consistent with this Privacy Policy.
- For legal or safety reasons — We access or share your information to satisfy any applicable law, regulation, legal process, or governmental request; in connection with an investigation on matters related to public safety; as permitted by law; or otherwise as required by law. We disclose your information to protect the security of the ParenTeach Site and our servers, network systems, and databases. We also disclose your information, as necessary, if we believe that there has been a violation of our Terms of Service (including investigation of potential violations thereof), any other legal document or contract related to the ParenTeach Site, or the rights of any third party.
- To detect, prevent, or otherwise address fraud, security or other technical issues.
- Pursuant to a sale or transfer of business or assets — ParenTeach may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use your information in a manner that is consistent with this Privacy Policy.
ParenTeach may also seek your consent for additional disclosures of information, including Personal Information, and will share it only as described to you or as described in this Privacy Policy. In addition, ParenTeach may de-identify or aggregate your Personal Information and share it with the public and with third parties, including, but not limited to, researchers and business partners.
- HOW TO MANAGE YOUR PERSONAL INFORMATION
You can manage your Personal Information through account features on the ParenTeach Site and requests to the ParenTeach support team. ParenTeach will notify you in the event that ParenTeach is unable to meet a request that is not legally required. If you believe your rights regarding your Personal Information have been infringed upon, please contact us at [email protected]. Individuals with unresolved concerns may have the right to lodge a complaint with their applicable data privacy authority.
A. Access and correct your Personal Information
Much of your Personal Information is available in your ParenTeach account. Your name, email address, and other identifiable profile information is editable through your ParenTeach account settings except as noted below. Your account dashboard lists all current and archived courses in which you have enrolled and includes links to any Certificates you may have earned. You may download copies of your earned Certificates directly from your ParenTeach account. Please contact ParenTeach learner support to request any corrections to your Personal Information.
Please note that usernames cannot be changed. This is an ParenTeach system restriction. Because usernames identify you in courses and elsewhere on the ParenTeach Site, ParenTeach encourages you to use discretion in choosing your username. ParenTeach encourages you to use discretion before volunteering Personal Information on the ParenTeach Site.
B. Restrict or object to the processing of Personal Information
If you want to manage emails and other communications ParenTeach sends to you, you may update your preferences in your ParenTeach account dashboard, follow the steps described in links at the bottom of email messages, or contact ParenTeach support. If you exercise your right to unsubscribe from promotional emails or other communications from ParenTeach, you will continue to receive promotional emails and other communications from providers that you have not yet exercised this right in relation to, unless and until you unsubscribe directly with that provider.
You may object to, or request that ParenTeach cease, use of your Personal Information for other purposes by contacting the ParenTeach support team. Please note that if you choose to restrict ParenTeach’s ability to process Personal Information, and the processing is otherwise required to provide you with various services and products offered on the ParenTeach Site, you may not be able to establish an ParenTeach user account or enroll in a course, and ParenTeach may not be able to provide you with those services or products.
C. Delete account and Personal Information
To request deletion of your ParenTeach account and Personal Information, you should click the button labeled “Delete my account” in your ParenTeach account settings. Because this is a permanent action and cannot be reversed, ParenTeach may ask you to complete an authentication process that aims to confirm your authority to manage the ParenTeach account affected by your request.
With respect to your ParenTeach account, ParenTeach will permanently:
- deactivate your ParenTeach account,
- remove the active profile,
- retire your username, and
- remove you from ParenTeach email lists.
With respect to your Personal Information, ParenTeach will permanently remove your ParenTeach account profile Personal Information from the ParenTeach Site.
As noted above, to the extent that ParenTeach associates the information that ParenTeach collects directly or indirectly with an individual (for example, you), the association is based on Personal Information in your ParenTeach account profile. By erasing the Personal Information in your ParenTeach account profile, the remaining information about your activity on the ParenTeach Site will no longer be associated with you.
We retain some data for a further period for the purposes described in Section V.D below. We also do not track or index every time or every place on the ParenTeach Site when or where a learner may volunteer Personal Information, so ParenTeach will not be able to help you locate or manage all such instances. ParenTeach encourages you to think carefully before voluntarily sharing Personal Information on the ParenTeach Site.
D. Data retention
ParenTeach will retain your Personal Information for as long as your account is active or as needed to: provide you with services you have requested; maintain a record of your transactions for financial reporting, audit, and compliance purposes; or comply with ParenTeach’s legal obligations, resolve disputes, enforce our agreements, and as otherwise permitted by applicable law. Upon your request that ParenTeach deactivate your account and delete your information, ParenTeach will, within 30 days of your request, follow the process described in Section V.C above, including, without limitation, archiving your course data (in a manner and to the extent permitted under applicable law) to serve its mission to enable scientific research on cognitive science and education.
- NOTICE FOR CALIFORNIA CONSUMERS
A. Categories of Personal Information that We Collect and Disclose
As required by the California Consumer Privacy Act (“CCPA”), below are the categories of Personal Information about California consumers that we collect and disclose for a business purpose.
We collect and disclose for a business purpose the following categories of Personal Information:
- Contact Information and Identifiers, including real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, phone number, account name, or other similar identifiers.
- Commercial Information, including records of products and services purchased and purchasing history.
- Customer Records, including paper and electronic customer records containing Personal Information, such as name, signature, address, telephone number, physical characteristics (profile photograph), education, employment, employment history, financial information relevant to your payments, or medical information relevant to your participation in a course or program offered on the ParenTeach Site.
- Usage Data, including internet or other electronic network activity information, such as information about how you interact with our services or advertisements.
- Audio, electronic, visual, thermal, olfactory or similar information, including audio/video recordings of class sessions.
- Employment History, including professional or employment-related information.
- Education Information, including information about education history or background.
- Protected Classifications, characteristics of protected classifications under California or federal law such as race, color, sex, age, gender identity, national origin, disability and citizenship status.
- Inferences drawn from any of the information identified above reflecting your preferences and characteristics.
B. Categories of Sources of Personal Information
The categories of sources of Personal Information we collect are described in the Information that ParenTeach collects from and about you section above.
C. Purposes for Collecting and Disclosing Personal Information
We collect and disclose the Personal Information identified above for the following purposes:
- Operate and improve the ParenTeach Site;
- Create, administer, provide, personalize, and teach courses;
- Offer and improve products and services;
- Develop and maintain the security and performance of the ParenTeach Site;
- Communicate with you, including answering your course and platform questions and notifying you of course and ParenTeach Site maintenance and updates;
- Promote courses and programs, including developing and providing promotional and advertising materials that may be useful, relevant, valuable or otherwise of interest to you, on behalf of ParenTeach and our business partners;
- Support scientific research including, for example, in the areas of cognitive science and education;
- Track ParenTeach Site usage against our goals and mission;
- Exercise, enforce, and comply with legal rights and obligations, including our Terms of Service; and
- For other purposes for which we provide specific notice at the time the information is collected.
ParenTeach may also seek your consent for additional uses of information, including Personal Information.
D. Categories of Third Parties to Which Personal Information is Disclosed
We disclose the categories of Personal Information identified above to the following categories of third parties:
- Third-party providers that serve business, professional or technical support functions (all categories of Personal Information),
- Your employer or sponsor, or their designee (Contact Information and Identifiers, Customer Records, Employment History, Education Information),
- Potential employers (Contact Information and Identifiers, Customer Records, Employment History, Education Information), or
- Third parties for legal matters or safety purposes (all categories of Personal Information).
In some cases, we disclose Identifiers and Usage Data to business partners to deliver ads that are more relevant to you and to measure and report on the effectiveness of our advertising campaigns. Under the CCPA, some of these data disclosures may be broadly considered a “sale” of information or “sharing” of information for cross-context behavioral advertising, even though these activities do not fit what most people would understand “sale” or “sharing” to mean. Except for these types of disclosures, we do not sell or share your information.
E. Data Retention Periods
ParenTeach will retain your Personal Information for as long as your account is active or as needed to: provide you with services you have requested; maintain a record of your transactions for financial reporting, audit, and compliance purposes; or comply with ParenTeach’s legal obligations, resolve disputes, enforce our agreements, and as otherwise permitted by applicable law. Upon your request that ParenTeach deactivate your account and delete your information, ParenTeach will, within 30 days of your request, follow the process described in Section V.C above, including, without limitation, archiving your course data (in a manner and to the extent permitted under applicable law) to serve its mission to enable scientific research on cognitive science and education.
F. California Consumer Rights
California law gives California consumers the right to make the following requests:
- The right to opt-out of the sale or sharing of your Personal Information.
- The right to request a copy of the Personal Information that we have collected about you in the prior 12 months.
- The right to request deletion of the Personal Information that we have collected from you, subject to certain exemptions (for example, where the information is used by us to detect security incidents, debugging or to comply with a legal obligation).
- The right to correct inaccurate Personal Information that we maintain about you.
- The right to request more details about the Personal Information we collect and how and why we use and share it, including the categories of Personal Information we have collected about you, the categories of sources for Personal Information we collect, the business or commercial purposes for collecting Personal Information, and the categories of third parties with which we share Personal Information.
You can submit a copy, deletion, correction or right-to-know request online by following the steps outlined in How to manage your Personal Information above by emailing [email protected].
If you implement browser-based opt-out preference signals, ParenTeach will opt you out of the sale of your Personal Information and sharing of your Personal Information for cross-context behavioral advertising. You can enable these signals through your browser settings for browsers that offer them. Please refer to your browser for additional information and instructions.
You may authorize another person (your “authorized agent”) to submit a request on your behalf through the methods described above. Your authorized agent should submit proof that you gave the agent signed permission to submit the request. We may still require you to directly verify your identity and directly confirm that you have provided the authorized agent permission to submit the request.
You have the right not to receive discriminatory treatment for the exercise of your CCPA privacy rights, subject to certain limitations. We do not discriminate if you exercise your rights under the CCPA. ParenTeach does not use or disclose your sensitive Personal Information for purposes other than those set forth in the CCPA.
G. California’s Shine the Light Law
If you are a California resident and do not want ParenTeach to disclose your information to third parties for their direct marketing purposes, you may opt out by contacting ParenTeach support.
- STORAGE & SECURITY
ParenTeach stores information, including Personal Information, on its own servers and on servers of companies that ParenTeach hires to provide services. In each case, information may be stored in the United States. If you are outside the U.S., you acknowledge that ParenTeach may transfer, process and store your Personal Information in the United States, the privacy laws of which may be considered less strict than those of your region.
ParenTeach controls its own copy of information collected through the ParenTeach Site and has an information security program designed to protect information in its possession or control. This is done through a variety of privacy and security policies, processes, and procedures. ParenTeach uses administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the information that it collects, receives, stores, or transmits. Nonetheless, no method of transmission over the Internet, or method of electronic storage, is 100% secure; and therefore, ParenTeach cannot guarantee its absolute security. While ParenTeach works hard to ensure the integrity and security of its network and systems, ParenTeach cannot guarantee that its security measures will prevent unauthorized persons from illegally accessing or obtaining information.
If ParenTeach learns of a security breach involving its copy of your Personal Information, ParenTeach may attempt to notify you electronically so that you may take appropriate protective steps. By using the ParenTeach Site or providing Personal Information to ParenTeach, you agree that ParenTeach can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the ParenTeach Site. If a security systems breach occurs, ParenTeach may post a notice on the ParenTeach homepage (www.parenteach.org) or elsewhere on the ParenTeach Site and may send an email to you at the email address associated with your ParenTeach account. Depending on where you are located, you may have a legal right to receive notice of a security breach, involving your Personal Information, in writing.
- PRIVACY POLICY UPDATES
This Privacy Policy will be reviewed and updated from time to time. When we do make material changes, we will give notice via the ParenTeach Site or by otherwise notifying you. The Privacy Policy will include a “Last Updated” date indicating that you should review the new terms, which will be effective immediately upon posting on this page. By accessing the ParenTeach Site after any changes have been made, you accept the modified Privacy Policy and any changes contained therein. In case you miss the notification referenced above, be sure to return to this page periodically to ensure familiarity with the most current version of this Privacy Policy.
- CONTACT INFORMATION
If you have privacy concerns, have disclosed data you would prefer to keep private, or would like to access, delete or correct the Personal Information that ParenTeach maintains about you, please contact us at [email protected].